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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Elizabeth Peterson

August 20, 2023

5  out of  5 rating by Elizabeth Peterson
"We were referred to this agency for homeowners and auto insurance after being disappointed with our prior carrier. We worked with Kelli and we were so impressed! Professional, helpful and answered any questions we had. Would definitely recommend for anyone looking for an actual person to work with, instead of any random person at a large company. AND! We saved money on both of our policies! Thank you!"

Jenna Cacciamani

July 18, 2023

5  out of  5 rating by Jenna Cacciamani
"I have been overpaying for years . A friend told me to call and Jacob he was amazing and took however much time I needed to understand the options and gave me personalized service while being patient and courteous! Would highly recommend !!!"

Andrea Whitten

July 11, 2023

5  out of  5 rating by Andrea Whitten
"Continued great customer service for over a decade now. So greatly appreciated!"


June 27, 2023

5  out of  5 rating by Alissa
"Jacob Simpson is awesome! He was very thorough, spoke clearly, and explained everything in a way that made so much sense! He is THE Jake from state farm!"

Lynn Satsat

June 25, 2023

5  out of  5 rating by Lynn Satsat
"Jake has been so helpful and makes the entire process of insurance shopping super easy!"


June 12, 2023

5  out of  5 rating by Sav
"Jacob is the best! I just switched insurance providers from Geico to State Farm and Jacob was more than happy to answer all of my questions! He has made the process so easy, I couldn’t be more thankful! Thank you Jacob!"

Lyndsay Maes

May 22, 2023

5  out of  5 rating by Lyndsay Maes
"Our previous insurance had gone up in price dramatically so we decided to research to try and find a less expensive insurance policy but still with great coverage. I shopped around and Jacob Simpson with this State Farm office was extremely helpful and patient with me as I had many questions in trying to make sure that our policies had all the coverage we wanted while still keeping the price down. We ended up saving over $150 a month for our vehicle and renters insurance. Anytime I have questions he is always happy to answer them in a very quick and professional manner. I would definitely recommend this state farm office. Thanks Jake!"

Leilah Kiakojori

May 9, 2023

5  out of  5 rating by Leilah Kiakojori
"Jacob Simpson helped me the start my policy. It was very easy and he answered all my questions, it’s also the best rate I’ve been able to find anywhere. I’m looking forward to being a member of State Farm."

Adrian Johnson

May 3, 2023

5  out of  5 rating by Adrian Johnson
"I just want to thank Jacob Simpson at Mark Hess State Farm for his patience, product knowledge and guidance. It's good business when you feel like you're talking to a good friend and not a salesman. All around great customer service."

Brandon Casey

April 12, 2023

5  out of  5 rating by Brandon Casey
"It truly is the best insurance shopping experience I've had! Kelli Poole is an amazing agent to work with. She took the time to understand my insurance needs and provided some great policies quotes. If you need an agent, look no further!"

Katie Kennedy

April 11, 2023

5  out of  5 rating by Katie Kennedy
"I LOVE MY JAKE FROM STATE FARM... Thanks for taking care of me!!!"

Connor Mcmillen

April 11, 2023

5  out of  5 rating by Connor Mcmillen
"I have been working with Kelli Poole for quite some time now, and I can honestly say that she is an exceptional professional. The level of service and care Kelli has provided me with is unparalleled! From the moment I first reached out to her, she made me feel comfortable and supported. She did not push any policies on me but instead, took the time to listen to my unique needs and concerns. Kelli then crafted an insurance plan that was tailored to my specific situation. What sets her apart from other insurance agents is how she has continued to be there for me long after I signed up for my policy. She is always available to answer my questions and concerns, kind of like the commercials. I have made inquiries and requests on Sundays and after hours, and she has gone above and beyond to help me whenever I need it. Kelli is knowledgeable, patient, and incredibly kind. The personal touch has made all the difference for me, and I cannot imagine working with anyone else. I highly recommend Kelli and Andria as an insurance agent to anyone looking for an insurance professional who truly care about their clients. Their exceptional service, expertise, and genuine care for their clients are second to none. Thank you so much for your hard work and kindness - I am truly grateful for all you have done!"

Brett Aaron

April 4, 2023

5  out of  5 rating by Brett Aaron
"Jake was awesome and answered all of my many questions. Extremely kind and helpful staff."

Lee chevalier

March 14, 2023

5  out of  5 rating by Lee chevalier
"Kelli was a huge help to me. It was my first time buying insurance for my first car. She helped me make a big step in life and helped me get a great price on insurance!!"

J Hoop

February 28, 2023

5  out of  5 rating by J Hoop
"I am a new customer to State Farm. Kelli does a fantastic job in Mark Hess' office. She is friendly, timely, knowledgeable and responsive. I would recommend this office to any of my friends."

Charity Custer

February 18, 2023

5  out of  5 rating by Charity Custer
"Jake did a awesome job getting me the best quote price I needed"

Shannon Campbell

January 10, 2023

5  out of  5 rating by Shannon Campbell
"I had the pleasure of working with Jake on my bundled insurance policy with an amazing rate! He was very helpful and professional with the entire process. Absolutely recommend for any insurance needs!"

Brandy Chard

January 4, 2023

5  out of  5 rating by Brandy Chard
"Kelli at State Farm has been the best! So helpful for whatever you need. She is not pushy at all and just wants the best for your family."

Chelsea Campo

November 11, 2022

5  out of  5 rating by Chelsea Campo
"Thank you Kelli for dedicating your time to helping me out in an urgent matter as a new resident in Arizona. I could not be happier with my experience today. This office should be the go to for all your insurance needs! They get things done quickly and really listen!"

Leslie Sample

October 19, 2022

5  out of  5 rating by Leslie Sample
"5 Stars ALL THE WAY for Jake Simpson! He was able to get my policies quoted and submitted in no time at all. Super efficient. AND.. he made sure to inquire about other coverage for me (like life insurance) instead of just rushing through auto only. Thank you, Jake!"

Shannon Fisher

September 30, 2022

5  out of  5 rating by Shannon Fisher
"I saved so much money switching to State Farm. Jake was easy to work with to get my policy set up. He was great at explaining my choices and looked for any savings he could. I am so thankful to have someone to call with all my insurance needs. Highly recommend!"

Ankido Benyamin

September 27, 2022

5  out of  5 rating by Ankido Benyamin
"These are great folks that do an awesome job finding the right policy for you. My parents have been Mike's clients for a long time and I am glad that I am now a client too. I worked with Jacob from Mike's team and he was amazing. He knows a ton about insurance products and not only got me the right coverage but at a competitive rate as well! I highly recommend, you cant go wrong with this amazing team!"


September 22, 2022

5  out of  5 rating by Lisa STEPHENS
"Great people at Mark Hess agency. Jacob is a rockstar with helpful suggestions and options."

Derrick Parm

September 13, 2022

5  out of  5 rating by Derrick Parm
"Great people to work with! Easy and transparent. Highly recommended! Andria is awesome!"

Alisha Balthazar

September 3, 2022

5  out of  5 rating by Alisha Balthazar
"Jacob was very kindly, helpful and knowledgeable and got my rate lower than I was paying with Geico. Thank you!"