Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Lloyd Cottrell

Lloyd Cottrell

July 31, 2026

5  out of  5
rating by Lloyd Cottrell
"Jacob worked with me through the month of July to transition a majority of my insurance portfolio to State Farm. I was shopping price and State Farm saved me significant money. Jacob was easy to work with, accommodated my schedule and emails, and ultimately provided a great experience. I’d highly recommend Jacob!"
Profile photo of C M

C M

July 30, 2026

5  out of  5
rating by C M
"Jake is amazing! It was refreshing to be treated in such a professional manner."
We responded:
"Thank you so much for the review! We are so happy that you had a great experience with us! We appreciate your business!
- Mark"
Profile photo of Kyle Burgard

Kyle Burgard

July 29, 2026

5  out of  5
rating by Kyle Burgard
"Ashton and Tatum were very helpful and accommodating throughout the process. Thanks for the support!"
We responded:
"Thanks so much for the review, Kyle! We appreciate your business with us!
- Mark"
Profile photo of Karen Britz

Karen Britz

July 24, 2026

5  out of  5
rating by Karen Britz
"Ashton at State Farm was very knowledgeable and helpful. He was diligent in following up and and Completing the process."
We responded:
"Thank you so much Karen for the review! So glad at it has been a good experience working with Ashton! We appreciate your business with us!
- Mark"
Profile photo of Morgan Madison

Morgan Madison

July 23, 2026

5  out of  5
rating by Morgan Madison
"Way more helpful than any other insurance agent has been so far. I couldn't find a plan that was worth it for me to pay for, given I only ride once a week max. But Ashton did a great job figuring out exactly what I did and didn't need and helped find a plan that I can justify paying for!"
We responded:
"Thank you so much for the review, Morgan! So glad that you had a great experience with Ashton! We appreciate your business and look forward to taking great care of you!
- Mark"
Profile photo of Stephen Gudelj

Stephen Gudelj

July 17, 2026

5  out of  5
rating by Stephen Gudelj
"I’ve been with State Farm since my first nice car. They’ve always been fantastic to deal with. I moved to AZ.IN 2018 and was lucky enough to find Mark Hess and his wonderful group. My real estate agent highly recommend him. Great people who really care about their clients. Recently I noticed that my life partner was paying way too much for home, auto and secondary healthcare coverage. I referred “her” to Mark and his group. They took great care of her needs and gave spot on advice.
Jacob was unbelievably patient when she had a bit of trouble with the State Farm App and accessing and signing documents. Jacob went the extra mile and walked her through it. Mark volunteered to drive over and hand deliver the documents. As you probably guessed by now, she’s not a whiz in the electronic media area.

Thanks so much to Mark, Jacob and all of the staff for being so kind and helpful ."
We responded:
"Thanks so much Stephen for the review! Appreciate the kind words! Thank you as well for your continued business with us!
- Mark"
Profile photo of Tysen Seager

Tysen Seager

June 30, 2026

5  out of  5
rating by Tysen Seager
"Great customer service, made everything easy."
We responded:
"Thank you Tysen for the review! So glad that working with us has been a good experience. We appreciate your business!
- Mark"
Profile photo of Shanna Zampino

Shanna Zampino

June 26, 2026

5  out of  5
rating by Shanna Zampino
"My family loves working with Mark and his team. We are not just a number. I came to know Mark through my parents and would not go to another insurance company. Thank you for always spending that extra time to help us with our multiple insurance needs. Ashton has been amazing help as of late so thank you so much Ashton!"
We responded:
"Thank you so much Shanna! We love working with you and your family! We so appreciate your continued business with us!
- Mark"
Profile photo of Matthew Blair

Matthew Blair

June 15, 2026

5  out of  5
rating by Matthew Blair
"Jacob and Mark from Statefarm are both some really trustworthy and straightforward gentleman. Saved me thousands switching from Geico and Travelers insurance. Highly recommended."
We responded:
"Thanks so much, Matt! We so appreciate your business and look forward to taking great care of you!
- Mark"
Profile photo of Robert Constable

Robert Constable

June 9, 2026

5  out of  5
rating by Robert Constable
"Very helpful"
We responded:
"Thank you so much for the review, Robert! We so appreciate your business with us!
-Mark"
Profile photo of Lauryn Hollingsworth

Lauryn Hollingsworth

June 6, 2026

5  out of  5
rating by Lauryn Hollingsworth
"Andria, thank you so much for further educating me on the value of having a local agent handling your insurance policies. You’ve saved me so much heartache and future stress - not to mention saved me money. That being said, the value of having someone who cares about you, especially with something like car insurance, is invaluable in itself. I’m happy to pay a little more for that peace of mind if that comes into play. Jacob was such an easy person to talk to and made setting up my policy smooth and effortless. Love the text option we have to reach you guys too! Stay classy, Hess Team!"
We responded:
"Thank you so much Lauryn for the review! We so appreciate your business and will continue to take great care of you! So glad that it has been great to work with Andria and Jacob! Thanks again!
- Mark"
Profile photo of Steve

Steve

June 3, 2026

5  out of  5
rating by Steve
"Fast and cost less ! It's a game changer ! Thank you again !"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Mark Hess’s Team. 
- Mark"
Profile photo of Robert Lowery

Robert Lowery

June 2, 2026

5  out of  5
rating by Robert Lowery
"Excellent service."
We responded:
"Thank you so much for the 5-star rating, Robert! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. 
- Mark"
Profile photo of Lynn Wagner

Lynn Wagner

June 1, 2026

5  out of  5
rating by Lynn Wagner
"I switched over my insurance today to State Farm and Ashton was very helpful in making the smooth transition fast and efficient. He answered all my questions and I am a very happy customer. I would highly recommend Mark Hess State Farm Insurance."
We responded:
"Thank you so much for the review, Lynn! So glad that Ashton took good care of you. We appreciate your business and look forward to working with you!
- Mark"
Profile photo of Cody Byers

Cody Byers

June 1, 2026

5  out of  5
rating by Cody Byers
"Amazing experience. Been a customer with them for a couple years and have had nothing but great service from everyone. Highly recommended this agency."
We responded:
"Thank you so much Cody! So glad that you have had a great experience with us! We appreciate your business and look forward to continuing to take great care of you!
- Mark"
Profile photo of Alison Howard

Alison Howard

May 26, 2026

5  out of  5
rating by Alison Howard
"Andria is the best! This office is very professional and timely. I am so grateful for all they do for me. Definitely recommend using them."
We responded:
"Thanks Alison! So glad that Andria has taken great care of you! We appreciate your business with us!
- Mark"
Profile photo of Tara Sayre

Tara Sayre

May 10, 2026

5  out of  5
rating by Tara Sayre
"I had a great experience working with Ashton for both my home and auto insurance. From the start, he was professional, knowledgeable, and incredibly patient in explaining all my options in a way that was easy to understand. He took the time to make sure I was getting the right coverage for my needs without feeling rushed or pressured.

Ashton made the entire process smooth and stress-free, and I really appreciated how responsive he was whenever I had questions. It’s rare to find someone who combines expertise with genuine care for their clients, but that’s exactly what he does.

I highly recommend Ashton to anyone looking for reliable home and auto insurance help."
We responded:
"Thank you so much for the review, Tara! So glad that Ashton took great care of you. We appreciate your business with us!
- Mark "
Profile photo of Donnell Harris

Donnell Harris

May 6, 2026

5  out of  5
rating by Donnell Harris
"Ashton was very helpful and informative! He answered all my questions and even made sense of the insurance industry standards that can be confusing to understand at times. I am happy to be working with this team in particular! Highly recommend!"
We responded:
"Thank you so much Donnell! So glad that Aston took great care of you. We look forward to working with you as well!
- Mark"
Profile photo of Tia Waye

Tia Waye

May 5, 2026

5  out of  5
rating by Tia Waye
"I love this StateFarm office! Ashton helped to get my young adults coverage for their first cars!! He was thorough, patient, super helpful and helped us get the best coverage and protection while helping us save money. I truly appreciate his service and would recommend this office to anyone looking for a great team to work with. They actually care, you are not just a number! Thanks Ashton and the whole Mark Hess crew!!"
We responded:
"Thank you so much, Tia! So glad that Aston took good care of you. We appreciate your business with us!
- Mark "
Profile photo of Dustin Lynn

Dustin Lynn

May 5, 2026

5  out of  5
rating by Dustin Lynn
"Ashton was incredible to work with and made the process of switching policies easy and quick. Thank you again."
We responded:
"Thank you Dustin for the review! So glad that Ashton took good care of you! We appreciate your business and look forward to working with you!
- Mark"
Profile photo of Kristina Wilson

Kristina Wilson

April 23, 2026

5  out of  5
rating by Kristina Wilson
"Ashton helped me with my home and auto insurance. He was very professional, kind and got back to me promptly. Highly recommend."
We responded:
"Thank you Kristina for the review! So glad that Ashton took great care of you with your home and auto insurance. We appreciate your business with us!
- Mark"
Profile photo of Ethan Lindeman

Ethan Lindeman

April 16, 2026

5  out of  5
rating by Ethan Lindeman
"Ashton was super awesome got everything figured out super smooth and helpful."
We responded:
"Thanks so much, Ethan! Glad Ashton took great care of you. We appreciate your business!
- Mark"
Profile photo of Sofia Moreno

Sofia Moreno

April 3, 2026

5  out of  5
rating by Sofia Moreno
"Ashton with Mark Hess gives great service, 10/10 recommend speaking with him"
We responded:
"Thanks for the review, Sofia! So glad that Ashton took good care of you. We appreciate your business with us!
- Mark"
Profile photo of Michael Incavo

Michael Incavo

March 30, 2026

5  out of  5
rating by Michael Incavo
"Ashton was extremely helpful in finding me the best policy for me. He was a pleasure to work with; professional, quick, and polite. I wish everything else in life could be this easy. Thank you again Ashton!"
We responded:
"Thanks Michael! So glad that Ashton was a pleasure to work with! We appreciate your business with us!
- Mark"
Profile photo of Lisa Varner

Lisa Varner

March 20, 2026

5  out of  5
rating by Lisa Varner
"Wonderful experience being served by Ashton today and by everyone else before today!"
We responded:
"Thank you, Lisa! So glad that Ashton took great care of you. As always, we appreciate your business with us!
- Mark"