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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Troy McDonald

October 20, 2026

5  out of  5
rating by Troy McDonald
"I switched over from Geico and Safeco for my home and auto insurance and saved over $4,000 per year. Ashton McDonald took the time to break down the individual policies for me and I actually ended up getting better coverage than I had before with extra benefits. Jake Simpson helped with finalizing the contracts and vas very helpful and knowledgeable. The process was very smooth. I couldn't be more happy with my experience and have already referred a family member to them."
We responded:
"Thank you so much for the review, Troy! So glad that Ashton and Jake took great care of you! We appreciate your business and look forward to working with you. Thanks as well for referring your family member to us!
- Mark"
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IdaMaria St Angelo

October 15, 2026

5  out of  5
rating by IdaMaria St Angelo
"I was very satisfied with my experience. Ashton was amazing and provided in depth detail and helped me with my concerns about my insurance."
We responded:
"Thank you for the 5-star review of Mark Hess’s team - we really appreciate your kind words! "
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Caleb Brakefield

October 15, 2026

5  out of  5
rating by Caleb Brakefield
"I highly recommend Ashton’s insurance services! He is professional, knowledgeable, trustworthy, and he truly cares about helping his clients find the right coverage for their needs. He takes the time to explain everything clearly, answer questions, and make the whole process smooth and stress-free. If you’re looking for someone who is reliable, helpful, and genuinely cares about their customers, I definitely recommend reaching out to Ashton for your insurance needs!"
We responded:
"Thanks so much for the amazing review, Caleb! We really appreciate your support here in Phoenix. Just reach out anytime if you need us - we’re here for you. "
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Christian Martinez

October 15, 2026

5  out of  5
rating by Christian Martinez
"Service from Ashton McDonald was excellent he was very helpful to us"
We responded:
"Christian, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Phoenix insurance team! - Your State Farm Agent, Mark Hess "
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Virtual Lockbox

October 12, 2026

5  out of  5
rating by Virtual Lockbox
"Mark was great to work with. He was patient with all my questions and provided several coverage options before I made my final decisions. I highly recommend him for your insurance needs."
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
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haley taylor

October 8, 2026

5  out of  5
rating by haley taylor
"I would highly recommend using this agency for all of your policies & coverage. The whole team is outstanding & quick to respond. Tatum and Andria are very helpful and welcoming with whatever that I need. 10/10!"
We responded:
"Hi haley, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Mark Hess, Your State Farm Agent "
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Taylor Budshaw

October 2, 2026

5  out of  5
rating by Taylor Budshaw
"Great service and always super helpful! They also are always looking for ways to make your car insurance cost as reasonable as possible. Would recommend"
We responded:
"Thank you for the review, Taylor! So glad that you have had a great experience with us! We appreciate your business and are always here for you if you need anything at all!
- Mark"
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Paul Kam

September 29, 2026

5  out of  5
rating by Paul Kam
"Ashton was great! He was easy to work with, very kind, answered all my pertinent questions, provided an incredibly competitive quote and the turnaround for getting the binder was super fast!"
We responded:
"Thanks so much for the review, Paul! So glad that Ashton took great care of you. We appreciate your business with us!
- Mark"
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Jennifer Bruner

September 25, 2026

5  out of  5
rating by Jennifer Bruner
"Thank you, Alan for taking the time and bringing me through all of my homeowner policy needs!!"
We responded:
"Thank you so much Jennifer for the review! So glad that Allan took great care of you with your homeowner's policy. We appreciate your business with us!
- Mark"
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Reyna Sanchez

September 24, 2026

5  out of  5
rating by Reyna Sanchez
"Ashton was so nice helpful! I called so many times and he was helpful every single time and answered all my questions!"
We responded:
"Thanks Reyna! Really appreciate the review! So glad that Jacob took good care of you! Thank you so much for your business!
-Mark "
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Jerry Vanzant

September 18, 2026

5  out of  5
rating by Jerry Vanzant
"Ashton was great to work with. He worked quickly to get all my questions answered. Wrote policies for my home, vehicle and my golf cart in a very timely manner. I would recommend him to family and friends."
We responded:
"Thanks Jerry for the review! So glad that Ashton took great care of you! We look forward to working with you and are always here if you need anything at all!
- Mark"
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irene cervantes

September 17, 2026

5  out of  5
rating by irene cervantes
"Ashton is awesome, very helpful and kind"
We responded:
"Thanks Irene for the review! So glad that you had a great experience working with Ashton! We so appreciate your business with us!
- Mark"
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Joanne Demangus

September 16, 2026

5  out of  5
rating by Joanne Demangus
"An extremely easy and professional interaction
with Ashton. The best experience I have had with insurance company."
We responded:
"Thanks for the review, Joanne! So glad that you had a great experience with Ashton! We appreciate your business with us!
-Mark"
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Dawna Woodward

September 10, 2026

5  out of  5
rating by Dawna Woodward
"Jake Simpson from State Farm was exceptionally easy to talk to you regarding an insurance quote for our vehicles. He was informative, attentive and very helpful. Jake made it easy to switch to State Farm for auto insurance."
We responded:
"Thanks so much for the review, Dawna! So glad that you had a great experience working with Jake. We appreciate your business and look forward to taking great care of you! "
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Steve

September 4, 2026

5  out of  5
rating by Steve
"Fast and cost less ! It's a game changer ! Thank you again !"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Mark Hess’s Team. 
- Mark"
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Hayden Wayne

August 28, 2026

5  out of  5
rating by Hayden Wayne
"Allen was very nice and helpful!!"
We responded:
"Thank you, Hayden! We appreciate your business with us!
- Mark"
Profile photo of Derek Martin

Derek Martin

August 28, 2026

5  out of  5
rating by Derek Martin
"I am very impressed with Mark and Jacob. They were excellent to work with and went to bat for me to save more money on my insurance. I have personally used a insurance broker for the past 6 years and thought I was in the best position possible. After meeting them, they were very confident that they would be able to put me in a better position and they came through. I encourage everyone to give them a shot when considering auto to home insurance. 10 out of 10!"
We responded:
"Thanks so much, Derek! So glad that we had the chance to meet you! We look forward to taking great care of you and your family! Appreciate the business!
- Mark"
Profile photo of Tammi Langlois

Tammi Langlois

August 27, 2026

5  out of  5
rating by Tammi Langlois
"Mark Hess State Farm was fantastic to deal with. Allan was meticulous in making sure I had the proper coverage and the savings were huge! Cannot recommend this team enough!"
We responded:
"Thanks so much, Tammi! So glad that Allan took great care of you! We appreciate your business with us!
- Mark"
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Matthew Kucirek

August 25, 2026

5  out of  5
rating by Matthew Kucirek
"My StateFarm team ALWAYS goes above and beyond when I need additions or changes to my policies. My experience is always positive, they are quick to respond and explain the jns and outs of all of my policies. Would highly recommend!!"
We responded:
"Thanks so much Matthew! So glad that you have had a good experience with us! We appreciate your business!
- Mark"
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Eyal Safron

August 25, 2026

5  out of  5
rating by Eyal Safron
"Ashton is an incredible broker with lots of experience and high level of costumer service.
I have dealt with multiple insurance brokers before proceeding with Ashton but his level of professionalism and attention to details made it very clear for me from the get go that we should trust him.

If you are looking for an honest, reliable, attentive insurance broker you should definitely give Ashton a call because he is absolutely incredible."
We responded:
"Thank you for the review, Eyal! So glad that you had a great experience working with Ashton! We appreciate your business with us!
- Mark"
Profile photo of Jack LA.

Jack LA.

August 21, 2026

5  out of  5
rating by Jack LA.
"Ashton is great and super helpful! We’ve been using Mark Hess for years and their office is fantastic."
We responded:
"Thank you so much, Jack! Glad it was a great experience working with Ashton. We really appreciate your business with State Farm and our office!
-Mark"
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Danielle Phillipson

August 20, 2026

5  out of  5
rating by Danielle Phillipson
"Lowered my insurance by almost $100"
We responded:
"Thank you for the review, Danielle! So glad we were able to lower your insurance! We appreciate your business with us!
- Mark"
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wikire

August 20, 2026

5  out of  5
rating by wikire
"Ashton was incredible. He had quick service and was able to cut by more than half while still increasing my coverage."
We responded:
"Thank you so much for the review! So glad that Ashton took great care of you. We appreciate your business with us!
- Mark"
Profile photo of Amy Clark

Amy Clark

August 20, 2026

5  out of  5
rating by Amy Clark
"Allen was so helpful and very responsive! I was able to get a quote very quickly and set up my business insurance without any problems at all! I would definitely recommend them to anyone. Thanks for all of your help."
We responded:
"Thank you so much for the review, Amy! So glad that Allan helped you set up your business insurance. We look forward to taking great care of you!
- Mark"
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David Patton

August 18, 2026

5  out of  5
rating by David Patton
"I've been with them for many years they've treated me great"
We responded:
"Thanks so much, David! We so appreciate your business with us!
- Mark"