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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Eyal Safron

August 25, 2026

5  out of  5
rating by Eyal Safron
"Ashton is an incredible broker with lots of experience and high level of costumer service.
I have dealt with multiple insurance brokers before proceeding with Ashton but his level of professionalism and attention to details made it very clear for me from the get go that we should trust him.

If you are looking for an honest, reliable, attentive insurance broker you should definitely give Ashton a call because he is absolutely incredible."
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Jack LA.

August 21, 2026

5  out of  5
rating by Jack LA.
"Ashton is great and super helpful! We’ve been using Mark Hess for years and their office is fantastic."
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Danielle Phillipson

August 20, 2026

5  out of  5
rating by Danielle Phillipson
"Lowered my insurance by almost $100"
We responded:
"Thank you for the review, Danielle! So glad we were able to lower your insurance! We appreciate your business with us!
- Mark"
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wikire

August 20, 2026

5  out of  5
rating by wikire
"Ashton was incredible. He had quick service and was able to cut by more than half while still increasing my coverage."
We responded:
"Thank you so much for the review! So glad that Ashton took great care of you. We appreciate your business with us!
- Mark"
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Amy Clark

August 20, 2026

5  out of  5
rating by Amy Clark
"Allen was so helpful and very responsive! I was able to get a quote very quickly and set up my business insurance without any problems at all! I would definitely recommend them to anyone. Thanks for all of your help."
We responded:
"Thank you so much for the review, Amy! So glad that Allan helped you set up your business insurance. We look forward to taking great care of you!
- Mark"
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David Patton

August 18, 2026

5  out of  5
rating by David Patton
"I've been with them for many years they've treated me great"
We responded:
"Thanks so much, David! We so appreciate your business with us!
- Mark"
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Janet Schaaf

August 16, 2026

5  out of  5
rating by Janet Schaaf
"Mark and his team have been a big help to me and my family for over ten years. I recommend them highly."
We responded:
"Thanks so much, Janet! So great to see you yesterday at the farmer's market! We love taking care of you and your family and so appreciate your business with us!
- Mark"
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Tim Bazarnic

August 12, 2026

5  out of  5
rating by Tim Bazarnic
"Great prompt and fair service of this agent"
We responded:
"Thanks so much, Tim! We appreciate your business with us!
- Mark"
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Lloyd Cottrell

July 31, 2026

5  out of  5
rating by Lloyd Cottrell
"Jacob worked with me through the month of July to transition a majority of my insurance portfolio to State Farm. I was shopping price and State Farm saved me significant money. Jacob was easy to work with, accommodated my schedule and emails, and ultimately provided a great experience. I’d highly recommend Jacob!"
We responded:
"Thank you so much for the review, Lloyd! So glad that you had a great experience working with Jacob! We so appreciate your business and look forward to taking great care of you!
- Mark"
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C M

July 30, 2026

5  out of  5
rating by C M
"Jake is amazing! It was refreshing to be treated in such a professional manner."
We responded:
"Thank you so much for the review! We are so happy that you had a great experience with us! We appreciate your business!
- Mark"
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Kyle Burgard

July 29, 2026

5  out of  5
rating by Kyle Burgard
"Ashton and Tatum were very helpful and accommodating throughout the process. Thanks for the support!"
We responded:
"Thanks so much for the review, Kyle! We appreciate your business with us!
- Mark"
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Karen Britz

July 24, 2026

5  out of  5
rating by Karen Britz
"Ashton at State Farm was very knowledgeable and helpful. He was diligent in following up and and Completing the process."
We responded:
"Thank you so much Karen for the review! So glad at it has been a good experience working with Ashton! We appreciate your business with us!
- Mark"
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Morgan Madison

July 23, 2026

5  out of  5
rating by Morgan Madison
"Way more helpful than any other insurance agent has been so far. I couldn't find a plan that was worth it for me to pay for, given I only ride once a week max. But Ashton did a great job figuring out exactly what I did and didn't need and helped find a plan that I can justify paying for!"
We responded:
"Thank you so much for the review, Morgan! So glad that you had a great experience with Ashton! We appreciate your business and look forward to taking great care of you!
- Mark"
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Stephen Gudelj

July 17, 2026

5  out of  5
rating by Stephen Gudelj
"I’ve been with State Farm since my first nice car. They’ve always been fantastic to deal with. I moved to AZ.IN 2018 and was lucky enough to find Mark Hess and his wonderful group. My real estate agent highly recommend him. Great people who really care about their clients. Recently I noticed that my life partner was paying way too much for home, auto and secondary healthcare coverage. I referred “her” to Mark and his group. They took great care of her needs and gave spot on advice.
Jacob was unbelievably patient when she had a bit of trouble with the State Farm App and accessing and signing documents. Jacob went the extra mile and walked her through it. Mark volunteered to drive over and hand deliver the documents. As you probably guessed by now, she’s not a whiz in the electronic media area.

Thanks so much to Mark, Jacob and all of the staff for being so kind and helpful ."
We responded:
"Thanks so much Stephen for the review! Appreciate the kind words! Thank you as well for your continued business with us!
- Mark"
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Tysen Seager

June 30, 2026

5  out of  5
rating by Tysen Seager
"Great customer service, made everything easy."
We responded:
"Thank you Tysen for the review! So glad that working with us has been a good experience. We appreciate your business!
- Mark"
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Shanna Zampino

June 26, 2026

5  out of  5
rating by Shanna Zampino
"My family loves working with Mark and his team. We are not just a number. I came to know Mark through my parents and would not go to another insurance company. Thank you for always spending that extra time to help us with our multiple insurance needs. Ashton has been amazing help as of late so thank you so much Ashton!"
We responded:
"Thank you so much Shanna! We love working with you and your family! We so appreciate your continued business with us!
- Mark"
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Matthew Blair

June 15, 2026

5  out of  5
rating by Matthew Blair
"Jacob and Mark from Statefarm are both some really trustworthy and straightforward gentleman. Saved me thousands switching from Geico and Travelers insurance. Highly recommended."
We responded:
"Thanks so much, Matt! We so appreciate your business and look forward to taking great care of you!
- Mark"
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Robert Constable

June 9, 2026

5  out of  5
rating by Robert Constable
"Very helpful"
We responded:
"Thank you so much for the review, Robert! We so appreciate your business with us!
-Mark"
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Lauryn Hollingsworth

June 6, 2026

5  out of  5
rating by Lauryn Hollingsworth
"Andria, thank you so much for further educating me on the value of having a local agent handling your insurance policies. You’ve saved me so much heartache and future stress - not to mention saved me money. That being said, the value of having someone who cares about you, especially with something like car insurance, is invaluable in itself. I’m happy to pay a little more for that peace of mind if that comes into play. Jacob was such an easy person to talk to and made setting up my policy smooth and effortless. Love the text option we have to reach you guys too! Stay classy, Hess Team!"
We responded:
"Thank you so much Lauryn for the review! We so appreciate your business and will continue to take great care of you! So glad that it has been great to work with Andria and Jacob! Thanks again!
- Mark"
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Steve

June 3, 2026

5  out of  5
rating by Steve
"Fast and cost less ! It's a game changer ! Thank you again !"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Mark Hess’s Team. 
- Mark"
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Robert Lowery

June 2, 2026

5  out of  5
rating by Robert Lowery
"Excellent service."
We responded:
"Thank you so much for the 5-star rating, Robert! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. 
- Mark"
Profile photo of Lynn Wagner

Lynn Wagner

June 1, 2026

5  out of  5
rating by Lynn Wagner
"I switched over my insurance today to State Farm and Ashton was very helpful in making the smooth transition fast and efficient. He answered all my questions and I am a very happy customer. I would highly recommend Mark Hess State Farm Insurance."
We responded:
"Thank you so much for the review, Lynn! So glad that Ashton took good care of you. We appreciate your business and look forward to working with you!
- Mark"
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Cody Byers

June 1, 2026

5  out of  5
rating by Cody Byers
"Amazing experience. Been a customer with them for a couple years and have had nothing but great service from everyone. Highly recommended this agency."
We responded:
"Thank you so much Cody! So glad that you have had a great experience with us! We appreciate your business and look forward to continuing to take great care of you!
- Mark"
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Alison Howard

May 26, 2026

5  out of  5
rating by Alison Howard
"Andria is the best! This office is very professional and timely. I am so grateful for all they do for me. Definitely recommend using them."
We responded:
"Thanks Alison! So glad that Andria has taken great care of you! We appreciate your business with us!
- Mark"
Profile photo of Tara Sayre

Tara Sayre

May 10, 2026

5  out of  5
rating by Tara Sayre
"I had a great experience working with Ashton for both my home and auto insurance. From the start, he was professional, knowledgeable, and incredibly patient in explaining all my options in a way that was easy to understand. He took the time to make sure I was getting the right coverage for my needs without feeling rushed or pressured.

Ashton made the entire process smooth and stress-free, and I really appreciated how responsive he was whenever I had questions. It’s rare to find someone who combines expertise with genuine care for their clients, but that’s exactly what he does.

I highly recommend Ashton to anyone looking for reliable home and auto insurance help."
We responded:
"Thank you so much for the review, Tara! So glad that Ashton took great care of you. We appreciate your business with us!
- Mark "