State Farm® Insurance Agent Mark Hess

"State Farm sucks. Absolutely and grossly inefficient system. Raise your price continuously and get nothing in return. I had to pay an extra 35 bucks on my monthly bill with no notice. I’m disputing my charge with them because I asked State Farm to not charge the old card on file (they did) even after I gave them the information for a new card. So they instead gave me a bill on top of the bill for a “returned payment” even though the payment was pulled from a new card. I will Never use State Farm again."

"Jacob was so nice helpful! I called so many times and he was helpful every single time and answered all my questions! I just turned 18 a couple months and he was super helpful and was able to explain things in a way I’d understand. Definitely recommend asking for Jacob!"

"Andrea is the worst person to work with she literally hung up on me when I was trying to tell her about my medical status hopefully Mark calls me back to fix what she has messed up with my five-star rating now you have one star rating if I could give you a negative star rating I would Andrea"

"Jake was absolutely amazing. Answered every question and didn't make me feel like an idiot when I asked the same thing over and over. He was exceedingly helpful in every way. He is definitely a credit to your agency."

"The Hess agency, specifically Jacob is a pleasure to work with and highly recommend at this time of raising insurance costs and confusion on home and auto coverage. Give them a call."

"Kelli was very knowledgeable, personable and even helped me lower my monthly payment! Definitely ask for her if you need help with your policy!"

"Kelli was amazing and so helpful! Guided me through the whole process and was very patient! Will definitely recommend her to family and friends!"

"Super responsive and helpful! We have multiple policies and Kelli has been great answering our questions!"

"I’m so happy to have put my insurance with Mark Hess State Farm Agency. Kelli Poole worked with me from quoting my policies, making adjustments where needed to get me the best coverage for the best price. She even stayed after hours on a Friday in order to get everything processed the same day. Quality customer service!"

"Absolute terrible customer service. Similar experience to Brandon's review from a month ago. I was told a discount can't be applied to my policy because the time to update my odometer reading has passed. Mind you, the renewal date on my policy doesn't start until 9/22/24. Which is 19 days from today. Truly unbelievable."

"Great customer service at this office. Account Manager Jacob Simpson was very friendly & professional, cares about his clients and potential customers. If you want a great insurance experience, must try this location!"

"So grateful I have contacted StateFarm, spoke with Jacob who made it as seamless as possible to look for the coverage for my car 🚙 and home 🏡. My mom recommended me to them and glad I did! 🙏🏼"

"I had a great experience working with State Farm agents they were all very nice and answered any questions I had and were on top of things. It made this process very quick and easy."

"10/10 suggest Mark Hess and his AMAZING team for any and all insurance needs! My favorite thing is referring people to Mark Hess because I know they will get top tier service and all the protection! Everyone is the office is so friendly and knowledgeable, I recommend this agency with my whole life (which is a great life insurance policy they can tell you about)!"

"Customer service is dreadful. We have been with this office since 2021, and I have never once talked with Mark Hess. There is zero proactive communication from him or his office when it comes to changes in policy. The only thing you get are the balance due notices. I feel sorry for the people working in the office who have to field phone calls from clients, like me, when we get surprise surcharges added to policies the day before a policy is to be renewed. We have already moved our auto to a different company, and we will be actively seeking to move the umbrella policy and homeowner policy to a firm that values their clients by providing professional and personal customer service."

"Awesome customer support. Jacob Simpson was the person who helped me with my plan. He was professional, personable, and patient! He ran different options for me so I could pick my preferred coverage. He was top notch."

"Jake is the best! He always returns a call to help and answer any questions."

"Jacob was professional, knowledgeable and thoroughly helped us with our insurance questions."

"They are very helpful on making the right decision on your insurance needs.thank you so much.kenneth."

"I worked with Jake (from State Farm!). He was awesome and saved me a lot of $$."

"Mark and his team have insured our properties and vehicles for a couple years now and have been a pleasure to work with. Today I needed a new boat policy. Jacob and Andria were able to get my policy started quickly and efficiently without any delays. Really appreciate this team and the ease in which they make the process. Thanks again guys!"

"The best and fast!"

"Marks assistant Kelli was quick with helping me get things set up and to save some money. I have everything I need and want within insurance and more. Highly recommend!"

"Jacob is amazing!!!! He was very informative and helpful. My roommate recommended to call and I am so glad I did. I never felt rushed in the conversation and he took his time to explain everything to me. Fantastic customer service."

"I was in need of a new insurer/policy. I reached out to State Farm, Jacob was quick to get back to me. He answered all of my questions, very friendly and knowledgeable. Jacob (State Farm) was able to offer a fair rate for a full coverage auto policy. We ran into a small issue with the policy, Jacob called me right away to let me know how to resolve the issue. I would highly recommend the Mark Hess & Co!"