State Farm® Insurance Agent Mark Hess

"Jake was great at walking me through a new and affordable insurance police for RV/home/renters/auto."

"Ashton M . is a pleasure to work with . Efficient and able to answer all questions thoroughly. thank you"

"Ashton was extremely helpful. I’m in California and he assisted with helping my daughter and her husband obtain auto insurance in Arizona. He made the process very smooth and actually saved them more money than we expected; not only on their auto insurance but also on their home insurance. (Which was already through State Farm) I would definitely recommend this office."

"Working with Ashton was an outstanding experience. He demonstrated deep expertise, answered all of my questions with clarity, and maintained a high level of professionalism throughout. Most impressively, he helped me save a significant amount of money. I wholeheartedly recommend Mark Hess Insurance Services to my friends and family. Keep up the excellent work, Ashton!"

"Ashton was very kind/helpful with assisting my husband and I combine our home and auto insurance."

"Jake is awesome!!! He was informative, professional, super pleasant, easy to talk to and provided answers to all my questions. It was a greater and pleasant surprise for him to anticipate questions and to have explanations that were easy to understand. His response time and follow up is 110% as is his demeanor and willingness to assist. I commend Jake for his overall excellent skills and look forward to working with him in the future. I hope you promote him soon - he's a keeper! Thank you."

"Mark Hess and his team are amazing people to work with. I had the pleasure of working with Jacob Simpson on my new auto quote. He was patient, knowledgeable and thorough in walking me through the process. All of my needs were met and I’m very happy with the service provided. Thank you!"

"Efficient, customer service oriented, pleasant to talk to."

"I’ve been with State Farm for over 30 years (since I was 16 years old) and insured my first car as a teenager in Illinois. My very first claim was after I hit a deer on the way home from work, and I still remember how my agent handled everything with patience and care. That experience set the tone for what became a lifelong relationship built on trust. I went to Illinois State, where State Farm wasn’t just a big company, it was THE company. It represented everything that felt solid and dependable. Friends and classmates went to work there. It felt like being a State Farm customer meant something. And for decades, it did. As I built my life, State Farm was there at every stage, renters insurance for my first apartment, coverage for my first home and my second home, multiple cars, our family trailer, and eventually my kids’ vehicles too. I didn’t shop around. I didn’t compare rates. I stayed, because I trusted you. But that trust has been broken. After a recent move to a new city and enduring a car accident and a couple of rock/windshield claims, my local agent is canceling my policies, leaving my family’s coverage in limbo. It felt like I went from being a valued customer to just another name on a spreadsheet. For a company built on neighborliness, personal service, and loyalty, that kind of treatment is hard to accept, especially after three decades. I’ve paid my premiums, I’ve never abused the system. And in return, I expected that the relationship we built would mean something, that I’d be seen as a valued customer, not a liability. This isn’t the State Farm I knew. And it’s not the one I’ve told others to trust."

"Ashton pulled through with very good numbers for me, now I have my coverage with State Farm."

"Ashton McDonald. Ashton was a true professional over our conversation. He was very polite, thourogh, and informative. Might want to keep him around! Thank you, Brian Moore New State Farm customer"

"Ashton was so easy to work with while adding my new vehicle to our policy. I appreciate his level of knowledge as well as his efficiency. Thank you to Tatum as well, I think I’ve spoken with her on a few occasions and she’s always helpful and friendly. All the agents/employees are a pleasure to work with."

"I had a fantastic experience! He gave me every reason to switch and more. I couldn’t be happier! Thanks Ashton."

"Mark is absolutely THE BEST! He truly cares about his clients and goes above and beyond to provide excellent service. Mark is knowledgeable, professional, and always takes the time to explain everything clearly. He’s not just an agent - he’s someone you can genuinely trust. It’s been a pleasure working with him, and I highly recommend him to anyone looking for an agent who truly has your best interests at heart!"

"Jake at Mark Hess State Farm provided a quick and professional quote for condo insurance for me. He responded quickly and made himself available for any questions and did a great job of explaining the insurance and options. It was a pleasure doing business with him"

"My family loves working with Mark and his team. We are not just a number. I came to know Mark through my parents and would not go to another insurance company. Thank you for always spending that extra time to help us with our multiple insurance needs."

"We recently worked with Jacob at Mark Hess agency to switch all of our policies. He was very thorough, quick and professional. I'm looking forward to working with him going forward and I have confidence that he will support all of our needs. I highly recommend working with Jacob Simpson and Mark hess agency!"

"Insurance costs continue to rise and prompted us to find a new auto and home insurance company. A friend of ours referred us to Mark Hess Ins Agcy, a State Farm provider where I met Jacob Simpson, my new account manager. Jacob was helpful, provided all of the information I needed and was very patient with all of my many questions. I hope I don't need to call Jacob about any "issues" involving our home or autos but I am sure the Jacob will be there to give me the help I need."

"Spoke with Jake about setting up a new policy today, and he made everything efficient and easy. Fantastic, friendly, customer service!"

"Easy quotes and communication. Excellent service. Explained everything clearly with examples."

"I purchased a business and the previous owners had a policy with Mark Hess - State Farm Insurance. Andria Aragon made the process as easy and seamless as possible transferring the business auto policy into our name. When my house insurance came up for renewal and the premium had doubled, my first call was to this agency and I worked with Kelli Poole for my new home insurance saving me half the cost in premiums for better coverage. This State Farm office will be my first call in the future for all my insurance needs and should be yours as well! Ask for Andria or Kelli and tell them Carly sent you!"

"Mark was exceptional in his ability to help us with our immediate need of getting insurance on our vehicle. After a short conversation with him, we had our auto policy in place and our ID cards emailed. He also helped us to get the best rate."

"I have been with them for over 15 years now, and thats because I trust them, and the level of service i continue to receive!"

"I had the opportunity to speak directly with Kelli, who was exceptionally knowledgeable and well-informed about the Auto, Home, and Umbrella insurance products she offers. She took the time to thoroughly explain the coverage options, highlighting the benefits, identifying unnecessary features, and clearly outlining expectations. I left the conversation feeling confident and with a much better understanding of my insurance, far surpassing any previous experiences with other representatives from other insurance companies. Additionally, the fact that they are locally based is a significant advantage. I highly recommend their services."

"We worked with Kelli and she was so nice and personable. We made the switch from a competitor and were able to lower our cost by just over $200 a month. Thank you to Kelli and the team here!"